{"xsrfToken":"a586427cd73551c9710d81030fb7c20cc90afe51_lout","branding":{"id":"1","key":"bsd","name":"Pearson Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#b83014","headerLinkHoverBGColor":"#b83014","headerBadgeColor":"#b83014"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bddedad7-2977-4d2e-97ba-a7c24c510b43/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDYxMjcwMi05ZmQ2LTQwNDEtODg3NC1lOWYxMzE3ZjQ4MjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJkZGVkYWQ3LTI5NzctNGQyZS05N2JhLWE3YzI0YzUxMGI0MyI6WyJyZWFkIl19LCJleHAiOjE3MTQ4MjU5NzMsIm5iZiI6MTcxNDgyNTM3M30.f9xYKoYzinptqmf_aZ9nL5f9_KeIi5khX_KY1WD3pFI&client=0d612702-9fd6-4041-8874-e9f1317f4829&mode=fit","logoId":"bddedad7-2977-4d2e-97ba-a7c24c510b43","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Pearson Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Pearson Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#aeaaaa","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"1","key":"bsd","projectId":10000,"serviceDeskId":1,"name":"Pearson Service Desk","description":"<p>Welcome! For technical issues or IT related problems, create a General IT Support ticket.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"1","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"<p>Submit a change request. For example, request to be added to a distribution group.</p>","icon":10491,"iconUrl":"https://pearsonpkg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[1],"key":""},{"id":"2","name":"General IT Support","descriptionHtml":"","callToAction":"General IT Support","introHtml":"<p>If you have problems with your computer, let us know here.</p>","icon":10467,"iconUrl":"https://pearsonpkg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[1],"key":""},{"id":"4","name":"Employee exit","descriptionHtml":"","callToAction":"Employee exit","introHtml":"<p>Moving on to better things? Start your transition here.</p>","icon":10499,"iconUrl":"https://pearsonpkg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"5","name":"New employee","descriptionHtml":"","callToAction":"New employee","introHtml":"<p>Onboard a new hire.</p>","icon":10493,"iconUrl":"https://pearsonpkg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[],"key":""},{"id":"7","name":"Purchase over $100","descriptionHtml":"","callToAction":"Purchase over $100","introHtml":"<p>Order something big, like a new phone. Purchases over $100 require approval.</p>","icon":10483,"iconUrl":"https://pearsonpkg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"3","name":"Purchase under $100","descriptionHtml":"","callToAction":"Purchase under $100","introHtml":"<p>Order something small, like a keyboard. If it's under $100, you don't need approval.</p>","icon":10484,"iconUrl":"https://pearsonpkg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"6","name":"Travel request","descriptionHtml":"","callToAction":"Travel request","introHtml":"<p>Got travel plans? Start the process here.</p>","icon":10481,"iconUrl":"https://pearsonpkg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,2]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"679a5699-0ff0-38dd-9359-9352167e9773","appLinkName":"System Confluence","appLinkUrl":"https://pearsonpkg.atlassian.net/wiki","spaceKey":"BSD","spaceName":"Basic service desk","spaceUrl":"https://pearsonpkg.atlassian.net/wiki/spaces/BSD","isServer":false},"labels":[],"projectKey":"PSD","serviceDeskId":1,"kbLinkDomainURLs":["https://pearsonpkg.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDYxMjcwMi05ZmQ2LTQwNDEtODg3NC1lOWYxMzE3ZjQ4MjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTQ4MjY1NzMsIm5iZiI6MTcxNDgyNTM3M30.5UStGWU1j49zHYXNMx_JGgdG7KTUzvw0X-YPpJNzXqg","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"0d612702-9fd6-4041-8874-e9f1317f4829","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://pearsonpkg.atlassian.net/wiki","kbLinkDomainURLs":["https://pearsonpkg.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}